Shipping policy

Your order 

Thank you for your order – we can’t wait to get your Science for Pets goodies to you. 

Every order is carefully picked, packed, and labelled by hand. If your order isn’t marked as dispatched immediately, please don’t worry – we’re on it. 

Dispatch times 

Our warehouse operates Monday to Saturday, excluding UK Bank Holidays. 

  • Orders placed before 1:00pm are usually dispatched the same working day 

  • Orders placed after 1:00pm, or on weekends and Bank Holidays, are dispatched on the next working day 

Dispatch refers to when your order leaves our warehouse. Delivery times begin once the parcel is with the courier. 

UK delivery 

We currently ship within the United Kingdom only. 

Evri Next-Day Delivery (UK Mainland) 

  • Orders are sent using Evri Next-Day Delivery 

  • Next working day delivery after dispatch 

  • Fully tracked service 

  • Tracking details sent via email or SMS once your order has shipped 

While next-day delivery is our standard service, delivery times are estimates and may occasionally be affected by factors outside our control, such as adverse weather or courier network delays. 

Free delivery 

Free delivery may be available on qualifying orders shipping to UK Mainland addresses only. 

Any applicable free-delivery thresholds will be clearly shown at checkout. 

Outside the UK Mainland 

For addresses outside the UK Mainland (including Highlands and islands), delivery times may be longer. 

Shipping costs and estimated delivery times are calculated at checkout. 

Missed deliveries 

If no one is available to accept delivery, Evri will leave instructions on how to rearrange delivery or collect your parcel. 

Please follow these instructions promptly to avoid your order being returned to us. 

Returns & refunds 

We accept returns for: 

  • Orders damaged in transit 

  • Products that do not meet expectations 

If you’re not completely happy with your order, please contact us within 14 days of delivery at hello@scienceforpets.com 

Customer support hours: Monday–Friday, 9:00am–5:30pm 

Returned-to-sender orders 

If an order is returned to us due to: 

  • An incorrect or incomplete delivery address 

  • Failure to rearrange or collect delivery within the courier’s timeframe 

We’ll process a refund once the order is received back with us, minus: 

  • The original delivery charge, and 

  • A £5.00 return handling fee 

As a small business, we’re unable to absorb these carrier costs. 

Need help? 

If you have any questions about shipping, delivery, or returns, please get in touch – we’re always happy to help. 

hello@scienceforpets.com